We will always try to ship your order within 1 business day from that you've made your order. Usually If you make your order before 09.00 AM GMT+1 we will ship it the same day. Orders placed on weekends and holidays will be shipped the next business day.
Please note: Due to an increased volume of orders during particular releases or holidays, the handling of your order may take up to two days. We are doing our best to get all orders out as soon as possible.
Europe: 3-5 work days
Sweden: 3-5 work days
Rest of the world: 5-10 work days
All international orders are shipped with FedEx. All customers get a tracking number so they can follow their package during the whole transit time. All packages are fully insured for your security. FedEx does not deliver on weekends or local holidays.
FedEx will deliver the package to the address that you've registred during checkout. We are not able to deliver to post-office boxes.
Please note that custom and VAT fees may be added when importing goods from the European Union.
We ship all orders within Sweden with PostNord. You will be able to collect your package at your local Posten dealer.
If FedEx can't deliver the package to you we will have to charge you 40 EUR or 50 USD for the shipping and handling back to us. Remember that you always can track your package on "My site" when we have shipped your order so you can see where it is.
To increase customer satisfaction and ensure the security of our customers when making purchases, we have decided, in agreement with our security experts to the following routine steps. This will increase the security of the purchase.
Our internal security system warns us when there is suspicion of fraud. The security system is based on various parameters that were set up by our security experts and other partners.
If the security system is alerted to a potential fraud, the order is halted immediately and not delivered. This sometimes has the effect that an order is stopped even though it is not fraudulent. In the rare instance that this may occur we hope that you, our valued customer, will understand that this action concerns your safety.
All suspected frauds are reported to the police and also passed onto our security partners for further investigation.