In English 
 

RETURNS AND EXCHANGES FOR JIMRICKEY.COM

Returns & Exchanges 
Sole Conspiracy E-Commerce AB (556875-3650) is the parent organisation for JIMRICKEY.COM. Below is our returns and exchange policy.   

Return policy
 
We at JIMRICKEY.COM want you to be satisfied with your purchase. Therefore, whenever you shop at JIMRICKEY.COM you have the opportunity to return the goods within 14 days which is more favourable than the legal requirement. The only condition is that the goods will be returned in original condition and that means not being worn or used. The return should include the original packaging and brand labels. If an item delivered is wrong, we will of course pay for the return postage. Follow steps 1 and 2 below to return goods to us.   


HERE IS HOW YOU EXCHANGE / RETURN

Return bag: 
When returning items use the same bag that you received the items in. Stick the return label onto the package. If you have misplaced or no longer have the return label you can write your own return label and stick it to the package.   

The address is Sole Conspiracy E-Commerce AB, Lindhagensgatan 77, SE-112 43 Stockholm, SWEDEN.   
You are free to choose the delivery service you want at your own cost. When we have registered your returned products in their original condition, you will receive your refund. For exchanges, return the products you want to exchange as above. Order and pay for the products you want to exchange directly on our website. When we have registered your returned products in their original condition, we will refund you for your original purchase. 

Return postage: 
When returning a package from JIMRICKEY.COM you are responsible for the return postage and can choose the postal service you prefer. In cases where you exchange a product and have the right to be compensated by us (wrong product delivered or if the product in some way is broken or faulty) we offer you free return postage. Note that it is the customer who is responsible for ensuring the goods are returned in the same condition as when leaving JIMRICKEY.COM.   

If you paid using a credit/debit card the refund will go onto the same card. Remember that the refund will register on the same day as when you made the purchase so you will need to check your transaction record to confirm you have received the refund. 

NOTE
 
Normally it takes 2 weeks from the time you sent your return to us until you receive your refund. In exceptional cases it can take up to 30 days to receive your refund. This is the maximum time allowed by law. 

Complaint
 
We guarantee that the goods you have ordered are free from defects when delivered. Should you receive faulty goods or an incorrect delivery make sure you contact our customer service team as soon as possible and no later than 14 days after delivery. We will pay for return delivery in such cases. 

NOTE 
When a complaint is made an investigation of the product is carried out, in some cases we will send your complaint for further investigation to the supplier. Your views are highly valued, therefore we ask you to contact us to give us your opinions and express your concerns.   

Unclaimed packages 
Sole Conspiracy E-Commerce AB notes every IP-number when purchasing from JIMRICKEY.COM.   
If a package is unclaimed and returned to us we have the possibility to charge you for the cost of the return delivery. An invoice will be sent within 3 days of us registering the returned item/s. If a customer has more than 2 unclaimed packages they will be banned from shopping at JIMRICKEY.COM.
 

WE SHIP THROUGHOUT WHOLE EUROPEAN UNION

All orders are fulfilled at our distribution center in Stockholm, Sweden within 5-7 business days.

SHIPPING INFORMATION

Fixed shipping fee of 5€ for all European orders - delivery within 5-7 business days! Note: All pre-orders will be packed and shipped from December 29, 2014.

Read more about our shipping terms!

PAYMENT METHODS

STORE LOCATOR

For the people on the hunt for that certain Jim Rickey sneakers, the search can sometimes be long and hard.

Our line shows up from Paris France to Seoul Korea. We pride ourselves in being represented in the finest boutiques and specialty stores worldwide.

INTERNATIONAL
SALES CONTACT

Sweden
Patrik Lakso
patrik.lakso@soleconspiracy.com
Tel: +46(0)8 91586713
Fax: +46(0) 8334 1757

Storgatan 1, 113 33 Stockholm
Stockholms län
Sverige

CUSTOMER SERVICE

For questions regarding online orders please contact us by customer service emailform.

Use our customer service emailform here!

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INTERNATIONAL SALES CONTACT

Sole Conspiracy Enterprises AB
Lindhagensgatan 77
112 43 Stockholm / Sweden

+46 8665 6565
info@jimrickey.se
http://www.soleconspiracy.se/

BELGIUM


Société Dunes

33 Rue Etienne Marcel

75001 Paris, FRANCE



+33 142 36 91 53

france@jimrickey.com
http://www.dunesfrance.fr/

CHINA

Shoemarker China LTD

Room 12-L, BLDG 1,
No.2016 Yishang Road (Hechuan BLDG),
Shanghai, CHINA

+82 2 705 4461

china@jimrickey.com
http://www.shoemarker.cn/

FRANCE

Société Dunes

33 Rue Etienne Marcel

75001 Paris, FRANCE



+33 142 36 91 53

france@jimrickey.com
http://www.dunesfrance.fr/

HOLLAND

Rotterdam Distribution B.V.
Van Helmontstraat 23 Unit 4
3029 Rotterdam, HOLLAND

+31 10 225 05 32
holland@bobbieburns.se
http://rotterdamdistribution.nl/