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Returns
We have a money-back-within-30-days policy. Meaning you have 30 days to return your item for a full refund.


In case of a return you pay for shipping to us. And in case you want to exchange something, we will pay for shipping the exchanged item back to you. Remember that the shoebox is part of the goods. Should we receive a damaged box we will charge a fee of 40 euros. If your return used or damaged goods, we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.


Complaints
We need to see your item in order to determine whether there is a complaint or not. Please contact us and we will send a return note and a return shipping label. Please note that we do not replace shipping costs that you have paid for.

In case of a refund, you get the money back in the same manner as you paid. Would you have paid COD, we need your bank account details in order to send you your money.

Remember that we are not refunding any shipping or handling charges.
 
Outside Sweden
Your order comes with a return form when you receive your goods. Fill it out with the information needed. Would there be no return form included, you can write down your order number, what you want to exchange/return and your contact information. Wrap your goods so that they are protected.

Send to:
JimRickey.com
C/O Sole Conspiracy E-Commerce AB,
Lindhagensgatan 77, SE-112 43
Stockholm
SWEDEN

+46 8665 6565
If you didn't recieve the return note you can download it here:

In case of a return you pay for shipping to us. And in case you want to exchange something, we will pay for shipping the exchanged item back to you. Remember that the shoebox is part of the goods. Should we receive a damaged box we will charge a fee of 40 euros. If your return used or damaged goods, we cannot accept your return. We will send you an email when we receive your return and refund has been made, or when we have shipped your exchange order.
 
When a refund, you get the money back in the same manner as you paid. Would you have paid on a COD / COD, we need your bank account details to pay you your money.

Remember that we are not replacing any shipping charges or bill charges.


Complaints
You have the right to file a complaint against manufacturing defects for 3 years. However, it is not always easy to determine what is a manufacturing defect and what is wear and tear. We need to see your merchandise in order to determine whether there is a complaint or not and in some cases we will send your complaint for further investigation to the supplier. Your views are highly valued, therefore we ask you to contact us to give us your opinions and express your concerns.  Please contact us and we will send a return note and a return shipping label. Please note that we do not replace shipping costs that you have paid for yourself.

We follow Swedish laws and regulations. If you would like to learn more about that, visit www.konsumentverket.se. We will comply with the Consumer Complaints Board's recommendations in case of a dispute. 

Misdirected goods
This should of course not happen - but if we were to send you wrong item - or that the package gets stuck somewhere along the way between us and you we will do our utmost to resolve the situation as quickly and smoothly as possible. However, we reserve the right that during weekends or holidays we cannot fix any errors that lies with one of our partners.


Unclaimed packages
If a package is unclaimed and returned to us we have the possibility to charge you for the cost of the return delivery. An invoice will be sent within 3 days of us registering the returned item/s. If a customer has more than 2 unclaimed packages they will be banned from shopping.
 

WE SHIP WORLDWIDE

SHIPPING INFORMATION

Fixed shipping fee of 5€ for all European orders - delivery within 3-5 business days!

Read more about our shipping terms!

PAYMENT METHODS

STORE LOCATOR

We pride ourselves in being represented in the finest boutiques and specialty stores worldwide.

CUSTOMER SERVICE

For questions regarding online orders please contact us by customer service emailform.

Use our customer service emailform here!

NEWSLETTER

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INTERNATIONAL SALES CONTACT

+46 8665 6565
info@jimrickey.se

ANGOLA

CPTDG
Unit N°.1001-22, Swiss Tower,
Plot N°.JLT-PH2-Y3A,
Jumeirah Lakes Towers,Dubaï, UAE
+97 142798352
j.garcia@cptdg.com

BELGIUM


Société Dunes

33 Rue Etienne Marcel

75001 Paris, FRANCE



+33 142 36 91 53

france@jimrickey.com
http://www.dunesfrance.fr/

DENMARK

GSL Distribution
Flöjelbergsgatan 17,
431 37 Mölndal, SWEDEN

+46 31 757 24 50
info@gsl.nu
http://www.gsl.nu/

FRANCE

Société Dunes

33 Rue Etienne Marcel

75001 Paris, FRANCE



+33 142 36 91 53

france@jimrickey.com
http://www.dunesfrance.fr/

FINLAND

GSL Distribution
Flöjelbergsgatan 17,
431 37 Mölndal, SWEDEN

+35 8405 9645 47
info@gsl.nu
http://www.gsl.nu/

NORWAY

GSL Distribution
Flöjelbergsgatan 17,
431 37 Mölndal, SWEDEN

+46 31 757 24 50
info@gsl.nu
http://www.gsl.nu/

SWEDEN

GSL Distribution
Flöjelbergsgatan 17,
431 37 Mölndal, SWEDEN

+46 31 757 24 50
info@gsl.nu
http://www.gsl.nu/

UNITED ARAB EMIRATES

CPTDG
Unit N°.1001-22, Swiss Tower,
Plot N°.JLT-PH2-Y3A,
Jumeirah Lakes Towers,Dubaï, UAE
+97 142798352
j.garcia@cptdg.com